Letter to Lawn Care Professionals and Golf Course Superintendents
Dear Lawn Care Professionals and Golf Course Superintendents, On September 6th, I sent you a letter announcing the DuPont™ Imprelis® Claims Resolution Process that identified November 30, 2011 as the deadline for submission of claims. We are extending the deadline for submission of completed claim forms to February 1, 2012 as some of you have informed us that it may be difficult to finalize and complete the claims process by ...
Letter to Lawn Care Professionals and Golf Course Superintendents
Dear Lawn Care Professionals and Golf Course Superintendents, I am writing to update you about the product return and refund program for DuPont™ Imprelis® herbicide. We have written to your distributor, who will be coordinating with you to ensure that all remaining full and partially full bottles of Imprelis® are returned. Once your distributor contacts you regarding this product return and refund program, please return all Imprelis® product to them ...
Letter to Lawn Care Professionals and Golf Course Superintendents
Dear Lawn Care Professionals and Golf Course Superintendents, I am writing to provide you with the DuPont guidelines for planting trees on properties that have been treated with DuPont™ Imprelis® herbicide. Our new planting guidelines are attached to this message. Please review them carefully. The attached guidelines, “Fall 2011 Guidelines for Planting of Trees on Properties that have been Treated with DuPont™ Imprelis® Herbicide,” provides instructions for property owners who ...
Letter to Lawn Care Professionals
Dear Lawn Care Professional, In my last letter, I notified you that DuPont would be launching a claims process related to the use of DuPont™ Imprelis® herbicide. I am writing today to communicate the details of this process and to reinforce our commitment to you and your customers. We have been working with arborists to evaluate the trees most likely to recover and those that may require removal and replacement. Here are ...
Letter to Golf Course Superintendents
Dear Golf Course Superintendent, In my last letter, I notified you that DuPont would be launching a claims process related to the use of DuPont™ Imprelis® herbicide. I am writing today to communicate the details of this process and to reinforce our commitment to you. We have been working with arborists to evaluate the trees most likely to recover and those that may require removal and replacement. Here are ...
Photography Instructions Before Removing Trees
Trees that that are unlikely to recover will be addressed in the claims process. The claims process has several steps, one of which includes taking pictures of trees prior to removal. If you believe that a potentially impacted tree needs to be removed prior to evaluation under the claims process, please collect and retain the following digital photographs of the tree before removal. Note: This document is intended only to provide ...
Letter to Lawn Care Professionals and Golf Course Superintendents
Dear Lawn Care Professionals and Golf Course Superintendents, I greatly appreciate your patience as we continue to work with you to resolve the issues related to the use of DuPont™ Imprelis® herbicide. I am writing to tell you that DuPont is launching a claims process to fairly resolve your problems related to the use of Imprelis® herbicide. We will email you the details about this claims process on September 6, 2011, as well as post ...
Letter to Turf Management Professionals
Dear Turf Management Professional, DuPont has implemented a voluntary suspension of sale of Imprelis® herbicide, and will soon be conducting a product return and refund program. This action is consistent with our ongoing discussions with, and response to, the Environmental Protection Agency. We wanted to communicate this decision to you now so you have time to prepare, and can begin communicating with your distributors. However, please do not take any action regarding ...
Letter to Turf Management Product Distributors
Dear Turf Management Product Distributor: I’m writing to let you know that today DuPont is implementing a voluntary suspension of sale of Imprelis® herbicide. In addition, I want you to know that we will soon be conducting a product return and refund program for Imprelis® herbicide. This action is consistent with our ongoing discussions with, and response to, the Environmental Protection Agency. We wanted to communicate this decision to you immediately. However, ...
Letter to Turf Management Professionals
Dear Turf Management Professional: I am writing to update you on the situation with Imprelis® herbicide. First and foremost, I want to underscore DuPont’s commitment to our customers’ satisfaction and to responsible stewardship of our products. We sincerely regret any tree injuries that Imprelis® may have caused, and will work with you to promptly and fairly resolve problems associated with our product. Since we sent you our original letter, we have reached out ...