UPDATED FAQ ABOUT THE CLAIMS RESOLUTION PROCESS
Q. How does a property owner get a claims form? A. Property owners who believe they have impacted trees should contact their lawn care professional. Property owners will then either be contacted by their lawn care professional who has agreed to support the claims process, or will be contacted by a DuPont representative, to schedule a site visit. Q. What is the deadline for entering DuPont’s claims process? A. There are two deadlines ...
Letter to Lawn Care Professionals and Golf Course Superintendents
Dear Lawn Care Professionals and Golf Course Superintendents, On September 6th, I sent you a letter announcing the DuPont™ Imprelis® Claims Resolution Process that identified November 30, 2011 as the deadline for submission of claims. We are extending the deadline for submission of completed claim forms to February 1, 2012 as some of you have informed us that it may be difficult to finalize and complete the claims process by ...
Letter to Lawn Care Professionals
Dear Lawn Care Professional, In my last letter, I notified you that DuPont would be launching a claims process related to the use of DuPont™ Imprelis® herbicide. I am writing today to communicate the details of this process and to reinforce our commitment to you and your customers. We have been working with arborists to evaluate the trees most likely to recover and those that may require removal and replacement. Here are ...
Letter to Golf Course Superintendents
Dear Golf Course Superintendent, In my last letter, I notified you that DuPont would be launching a claims process related to the use of DuPont™ Imprelis® herbicide. I am writing today to communicate the details of this process and to reinforce our commitment to you. We have been working with arborists to evaluate the trees most likely to recover and those that may require removal and replacement. Here are ...
Photography Instructions Before Removing Trees
Trees that that are unlikely to recover will be addressed in the claims process. The claims process has several steps, one of which includes taking pictures of trees prior to removal. If you believe that a potentially impacted tree needs to be removed prior to evaluation under the claims process, please collect and retain the following digital photographs of the tree before removal. Note: This document is intended only to provide ...